8/16/2004
Feedback, E-mail Response Improvements Underway
E-tailers are creating dialog with customers, but they aren't always speaking the same language.
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8/16/2004
US Buys into Online Shopping
Researching and buying products online is becoming ever more popular among US adults.
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7/27/2004
E-Commerce and Online Security in First Half of 2004
VeriSign reports that as its customers' have experienced a rise in e-commerce over the first half of this year, so too have they had an uptick in online security events (with phishing events growing particularly fast).
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6/16/2004
Q1 '04 U.S. E-Com Sales = $15.5B
The first quarter figures bode well for the coming year, registering a 28 percent gain over the previous year.
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6/2/2004
Retailers Could Profit From Being More Worldly Online
Over one-third of companies surveyed by CyberSource do not accept international orders, and they may be missing out on a lucrative market.
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5/24/2004
Web Site Spending Picks Up
Organizations are planning major Web site development initiatives for 2004 that will focus on improving usability and enhancing the customer experience.
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5/5/2004
Mobile Content Services Face an Age Gap
According to a report conducted by NOP World for Nokia, mobile phone users say they would pay 28% more than their current mobile fees for mobile content services.
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4/26/2004
Who's E-Mailing in Retailing
After signing up for e-mail marketing communications at 98 retail Web sites in the US, the e-tailing group was able to determine that while mass merchants represented a relatively low percentage of the sample, 15% of the e-mails received for the study came from such retailers.
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4/12/2004
E-Commerce Mainstream, Measurements Lacking
Online merchants have become increasingly sophisticated about e-business, but many don't know who are buying or leaving.
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4/12/2004
Big-Box Shoppers' Faith in Economy
It is important for retailers to have insight into consumer sentiment to get a better idea of what to expect from consumer spending, reports BIGresearch.
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4/12/2004
Credit Card Consumer Close-up
According to Vividence s Customer Experience Rankings report for the credit card industry, 25% of credit card users applied for their cards online and 33% access and/or manage their account at least once a week online.
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4/5/2004
March's Top Affiliate Programs
The top 10 affiliate programs of March 2004, as ranked by Refer-it.
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3/23/2004
Effects of Poor Privacy Policies
According to a survey of Internet users from The Customer Respect Group, over 26% of respondents say they if they are not happy with a site s privacy policy, they will leave that site.
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3/16/2004
Online Asians Lead in Income, E-commerce
This high-earning, but small, online group is spending more online than other minorities.
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3/15/2004
Retailers' E-Mail Achievements
In its E-Mail Trends Report for Q4 2003, DoubleClick says while click-through rates (CTRs) fell for the retail and catalog industry between Q3 2003 and Q4 2003, they rose by 5.6% year-over-year to Q4 2003.
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3/9/2004
February's Top Affiliate Programs
The top 10 affiliate programs of February 2004, as ranked by Refer-it.
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3/8/2004
Retail E-Mail Recipients Are Valuable Customers
Bigfoot Interactive reports that 94% of US adults who have received a permission-based e-mail or who have subscribed to one in the past three months have made a purchase from the retailer.
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3/8/2004
E-commerce Penetration on the Rise
Online shopping captured nearly 2 percent of retail sales during the last quarter of 2003, ringing up more than $17 billion.
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2/20/2004
E-tailers Earn High Satisfaction Scores
Retailers topped the customer satisfaction index when measured against their online brokerage, auction, and travel counterparts.
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2/17/2004
Love Around the Web
Hearts and flowers are big dollars and cents, as online romantics generate record-breaking revenues for Valentine's Day.
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2/9/2004
Multi-Channel Shoppers Made Most of 2003 Holiday Season
DoubleClick, along with Beyond Interactive/Grey Worldwide, Greenfield Online and TNS Intersearch, surveyed 1,000 adult consumers in the US to learn how they shopped this past holiday season.
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2/2/2004
Merchants Need Some Timely Improvements
Customers were able to complete their transactions more quickly during the 2003 holiday season than the year prior, but merchants lingered over e-mail responses while delivery time remained flat.
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1/27/2004
E-Commerce Growth Spurred by Maturation
Over the next five years, consumers' level of comfort with online functions such as e-mail and research will increase and so too will their level of participation in e-commerce.
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1/20/2004
E-Retail Sales Rose in 2003
Online shopping search engine BizRate reports that online retail sales in the US totaled $55.93 billion in 2003, with holiday sales in particular reaching $8.59 billion.
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1/20/2004
Online Retail Update: Latest Q4 Quote
comScore Media Metrix reports that Q4 2003 online retail sales in the US totaled $17.21 billion, rising 30% over the fourth quarter of 2002 when $13.28 billion was generated online.
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